Delivery
Shipping
Shipping terms are stated at the checkout and they might be different depending on the item.
I deliver to (Zone 1) stated is for England and Wales, but message me and I can quote for Zone (2) and (3).
Collection
Collection:is available on the appointment only.
Please contact me on my website.
Additional shipping
Fees on large items
Some of our larger items carry an additional shipping charge.
These charges are noted in the product descriptions, and will display in the Shopping Basket as "Additional Shipping.
" Can I track my package?
Yes, as long as your order has shipped via a trackable method.
To find out, see your e-mail confirmation, or log into the Order Status page.
Damaged Goods or Unwanted
If your goods arrive damaged when delivered then we apologise and will do everything we can to rectify the situation.
IMPORTANT: When signing for the delivery, if there is any damage to the box at all please sign for as "damaged" or do not accept the delivery.
All items damaged in transit must be notified to us within 48 hours using our customer contact form.
Failure to do this may result in the item not being replaced.
All items ordered in haste, no longer wanted or undamaged can be returned within 14 days at the purchasers cost.
please fill out our contact form for returns address.
All items will be refunded within 5 days of being recieved.
Premium Zones
*Delivery surcharges for Premium Zones will apply and you will need to message me for price.
Delivery times
All items are handmade so no cutting corners and factory processes.
Composts are sent every monday 3pm
Most standard deliveries are made within 5 to 10 working days of ordering, however, in some circumstances it may take up to 30 days for larger items,as these are made to order.
The process take time for better quality finish.
Standard deliveries are made on normal working days only, Saturday deliveries are available for some items at extra cost, please contact me for a quote.
